Conditions of Use

GENERAL TERMS AND CONDITIONS
- This website is owned and operated by Flowers and U
- By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
- Flowers and U.com may amend these terms and conditions from time to time. Any amendment is effective immediately.

CUSTOMER OBLIGATIONS
Contact Details
-
 Customers must supply Flowers and U.com with a valid contact email and two phone numbers (eg. a landline and a mobile.)
-  Flowers and U.com accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.
Delivery Address
- It is the obligation of the customer to ensure the recipient's delivery address is correct.
- Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect fees.
- Flowers and U.com accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Flowers and U.com acted reasonably when delivering the goods.
Recipient Details and Personalised Messages
- The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. Flowers and U.com accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.   
- In regards to internet orders, customers should ensure that their personalised message is written to their satisfaction. Flowers and U.com accepts no responsibility for incorrect spelling, grammar or formatting.
ALTERATIONS AND AMENDMENTS TO ORDERS
- We are unable to provide any alterations or amendments (including cancellations) for orders that are in the process of being prepared, already prepared and/or in transit. This could be up to 7 business days in advance of delivery date.
- If Flowers and U.com agrees to accept the alteration or amendment request, the Customer must pay for any additional fees and charges incurred.
-  No cash or credit refunds will be made for alterations or amendments that result in a value less than the original order cost.
- Flowers and U.com reserves the right to refuse alterations and amendments.

Alterations and Amendments Disclaimer: during Special Events, including but not limited to, Valentine's Day, Mother's Day and Christmas deliveries, all orders are final and Flowers and U.com reserves the right to not accept any alterations, amendments or cancellations of already placed orders.
CANCELLATION OF ORDERS
- Cancellation requests received at min.24 hours prior to the scheduled delivery date for deliveries within Australia and min. 48 hours prior to the scheduled delivery date for international deliveries, will incur an administration fee of $50.00.
- Cancellations received after the applicable period stated above, are void.
- If the cancellation is authorised the difference will be refunded, within 5 to 7 working days, or at the discretion of the customer's bank/financial institution.
- Flowers and U.com is unable to cancel orders that are already prepared and/or are with a courier for delivery.
COMPLAINT POLICIES
Flowers and U.com Three Day Complaint Policy
I. Any dissatisfaction with the product(s) must be communicated to Customer Service within three (3) days of delivery. Australia Callers: 1800 693569 International Callers: +61 1800 693569.
II. Flowers and U.com reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.

PRODUCT RANGE
Availability
I. Products in the Flowers and U.com range are not available at all locations. Customers will be informed when a selected product is not available in the delivery location.
II. When a product is unavailable in your chosen location Flowers and U.com may be able to offer you an alternative product. Any orders outside our Flowers and U.com delivery network are 'Nationwide' deliveries which are fulfilled by a third party relay service. These products are unbranded and not packaged in our signature boxes, and their prices may vary depending on location.

Substitution and Seasonal Availability Disclaimer
I. Flowers and U.com endeavours to fulfill orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.
II. Flowers and U.com reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

PRICING AND TRANSACTIONS
I. All prices quoted, unless otherwise stated, are inclusive of GST.
II. All prices, unless otherwise stated, are quoted in Australian dollars (AUD).
III. Product prices do not include delivery fees.

DISCOUNTS
I. Discounts apply to the product value and exclude the delivery charge.
II. Discounts may not be combined with any other offers, discounts or gift vouchers.
III. Discounts may not be redeemed for cash or transferred.
IV. Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.
V. Discounts will not be applied to an order after payment has been taken.
VI. These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, 'the discount'. 

SECURITY AND PRIVACY
Collection and Use of Information
I. Flowers and U.com collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for Flowers and U.com to fulfill an obligation.
II. Personal data includes, but is not limited to: the full name of the customer and/or recipient or competition entrant, payment details, e-mail address, recipient address and contact (mobile) phone numbers.
III. Flowers and U.com does not keep records of customer credit card details. 

Disclosure of Information
I. Flowers and U.com may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorships.   
II. Flowers and U.com will not disclose personal information to third parties for marketing purposes without prior authorisation.
III. Under no circumstances will Flowers and U.com sell or receive payments or services for disclosing customer's personal information to any partner or external company.
Sender Anonymity and Disclosure
I. Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
II. Flowers and U.com will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.
Information Storage
I. Flowers and U.com websites may utilise cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.

FRAUD
I. Any party engaged in illegal activities involving the use of Flowers and U.com website will be subject to civil and criminal sanctions and prosecution.
II. Flowers and U.com does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.
III. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.
GOVERNING LAW
I. The use of this website and these conditions is governed by and construed in accordance with the laws of Australia.
II. Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
III. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.
THIRD PARTY SITES
I. Websites operated by Flowers and U.com may provide links to related third party sites. Flowers and U.com is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.
TRADEMARKS, COPYRIGHTS AND RESTRICTIONS 
I. All material on websites owned, operated, licensed or controlled by Flowers and U.com, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Flowers and U.com its related companies or by other parties that have licensed their material to Flowers and U.com.
II. Material on any website owned, operated, licensed or controlled by Flowers and U.com is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Flowers and U.com.
III. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Flowers and U.com copyrights, trademarks and proprietary rights and is prohibited.
FORCE MAJEURE
I. Flowers and U.com is not liable for failure to perform obligations, including but not limited to, the fulfillment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Flowers and U.com's control.

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